Monday, May 16, 2011
The Great "NYX 12-Hour Sale" Debacle of 2011
Oh dear, oh dear.
If you were anything like me, and had heard about NYX's 12-hour sale that was to happen yesterday, you were ready and waiting at your computer with a credit card, a hand written list of SKU numbers, and excitement bursting when that clock hit 12pm PST (or 3pm EST for me). A sale that NYX was doing in appreciation of their loyal customers; where most items were only $1.20 each! Too good to be true?
Well, if you were at your computer yesterday, the answer is yes, too good to be true. Why? Because as of press time (for this girl, at least), NYX's website is still not loading. Sixteen hours later, and very few customers have been able to complete orders for this wonderful sounding sale, much less have the website actually load for them. All I get is the "Internet Explorer could not load this page" message, but some people have been able to get onto the site only to not have product pages load or for the lucky few who get items in their cart, the checkout screen will not load or their items disappear altogether for no reason.
I've been checking NYX's Facebook page (where I originally heard about the sale), and let me tell you that there are some angry cosmetics junkies who feel very violated by the company's handling of this "sale". Honestly, I can't blame most of them. I mean, there is no reason to get as worked up as some have gotten (cursing, and general nastiness all around), but I can completely understand their disappointment. A company advertises a sale that is meant for loyal customers, and after extensive site maintenance, people aren't able to partake in the sale, or even get a page to load? For sixteen plus hours? It's poor business management.
Now, I realize that it is only a cosmetics sale, and there are far more horrible things happening in this world. It's true that it is a generous choice on the companies part to provide the sale (if it actually was up and running), and that is a completely individual choice on whether you want to roll the dice and try and enjoy the savings, or sit by your computer hitting that refresh button thousands of times. However, it is sad that because of this, people lose their faith completely in the company, and the company in turn has lost many of the loyal customers they were trying to celebrate. And while NYX's customer service team has been trying to quell the fury and keep their fans updated, that sentiment only goes so far when you're heading towards twenty-four hours of not fixing the problem.
Personally, there was nothing I had my heart absolutely set on from this sale, but the way this situation is being handled has resulted in my turning to other avenues to buy their cosmetics, if at all, in the future. There are several sellers on EBay that provide better customer service, and better prices for NYX's cosmetics than NYX does, and I think I'll just stick with them and possibly Cherry Culture or some of the other websites that offer NYX.
Unfortunately, I too have been disillusioned by the handling of this "sale", and even with the promise of a 50% off code and free shipping in the coming week, my money will not be spent on their site.
What do you lovelies think? Have you tried ordering from this sale? Did you actually get through, or did you just give up and buy your Tarte 12-hour Amazonian Clay Blush in Blissful like I did ;-) ? I'd love to hear your comments on this!
Thanks for reading, and have a wonderful day!
*All opinions are my own, and I am not affiliated with any of the companies mentioned.
Photo credit goes to: http://phyrra.net/wp-content/uploads/2011/05/nyx.jpg